Hippo’s Delivery Director for Education, Rheanna O’Donoghue, Client Director Heather James and Technology Director Mattew Wilkes reflect on the experience they bring into the education sector and how that shapes the way digital work is approached.
Drawing on backgrounds in teaching, social work, the civil service and public sector technology, the conversation explores why education needs more than delivery alone. It needs an understanding of how services are experienced in real life, how decisions affect access to support and opportunity and how digital can support people in ways that are practical, thoughtful and grounded in what they need.
- Why education services need to be shaped around the people using them, not just the systems behind them
- How practical improvements to clarity, confidence and ease of use can have a meaningful effect on outcomes
- Where emerging technology like AI may have a role in education and what needs to be in place for it to be introduced well
Speakers
Heather James
Matthew Wilkes
