Job Role: User Researcher
Job Type: Permanent preferred, contract considered
Location: Various locations
Remuneration: Flexible (dependent on experience)
Working At Hippo
Hippo digital is a cutting-edge design consultancy based in the thriving Northern city of Leeds.
Since our inception we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise in support of large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve.
We aspire to add value and leave a lasting benefit within those institutes.
Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver.
Collaborating with us means embracing a digital first strategy with people first design which will truly create lasting change and positive impact.
User Researcher is a member of a digital multi-disciplinary team.
Act as a User Research expert and provide user insights that will inform the design decisions made throughout the Agile process from pre-Discovery to go live.
Provide insights covering users’ behaviour, motivations and end goals aligned to organisational strategic objectives.
Familiar with the different methods to achieve these insights (both qualitative and quantitative).
Work to a high level of ethical and professional standards.
Please note that this is not a market research role.
Public sector experience preferable in an Agile role.
Previous Agile experience is preferable.
Knowledge of research question/objectives definition in collaboration with internal research sponsors and the translation of these into research design.
Knowledge and experience of user-centred design practices.
Experience of research design and proposal writing in which the research design closely maps to the research objectives.
Experience in quantitative and qualitative research activities such as: sampling, questionnaire design and analysis, interviews, ethnographic observations, facilitating workshops, focus groups and other types of group discussion, managing stakeholder engagement sessions.
Support usability evaluation sessions in the laboratory or remote: experimental design, using a range of tools to collect data, writing usability reports supported by evidence such as video, graphs, tables and pictures.
Negotiate with the project team to ensure that user research makes a valuable contribution to a project and that user insights are acted upon.