Event insights from the Hippo team
It was great to see you at Global Government Forum Innovation 2026!
We’ve compiled all of our insights from the conference into this helpful destination so you can catch up on all the presentations and resources from the Hippo team. Just complete the download form on this web page to gain access.
Complete the form to access:
Report: Qualitative insights concerning the UK Digital Identity scheme
Hippo commissioned a qualitative research report in December 2025 to engage with the public and with the aim of understanding the downtrend in sentiment toward the national Digital ID scheme.
- Learn about misconceptions: A central finding of the research was a generally low familiarity with the specific details of the scheme among participants.
- Understand the need for clarity: The study highlights the challenge and the necessity of clear communication on a national identity scheme and its associated benefits.
- Explore citizens' needs: Security, convenience and trust were key to participants in this study. Security arose as the primary "deal-breaker" for successful adoption of digital IDs.
eBook: Designing better prompts
AI tools accelerate work, but consistent results require us to treat a prompt as a brief, not a command. The new eBook, Designing Better Prompts, introduces six habits rooted in design thinking, like clarity and context, to transform trial-and-error prompting into an intentional, repeatable process. This framework helps teams use AI responsibly and efficiently by focusing on designing for better output.
Presentation slides
Following the conference, we'll also send the session slides for both of our Impact stage talks.
- Why do we care about digital identity in government? - Presented by Rheanna O'Donoghue, Education Delivery Director, and Jim Small, Director of Identity at Hippo
- How AI is helping NHS teams deliver better digital services - Presented by Ed Hiley, Technology Director - Healthcare at Hippo, and Stephen Koch, Executive Director of Platforms at NHS England
Our talks at Global Government Forum Innovation 2026
Why do we care about digital identity in government?
In an era of rapid technological advancement we can often be drawn to the “new and shiny.” We are quite rightly looking for the innovation that AI, and more recently Agentic AI, brings to Government. However, these innovations rest upon a more fundamental, human-centred tension: how we know our citizens and how we use that information.
This session looks at the core of the identity proposition. We will address a challenge shared across every corner of the public sector: the friction between leveraging identity and data for the “greater good” and maintaining the trust and comfort of the individuals we serve.
We’ll be sharing insights and lessons learned from real world delivery across the public sector, including NHS login, GOV.UK One Login and the Department for Education, outlining an actionable strategy for building cross-government services that are as secure as they are seamless.
- Presented by Rheanna O'Donoghue, Education Delivery Director, and Jim Small, Director of Identity at Hippo
- 2:40pm on Wednesday 25th March
