Financial Services & Insurance
We support your enterprise and customers with technology and user-centred solutions.
Society and technology are evolving at pace and financial institutions are under pressure to adapt. Our solutions empower you to meet complex customer needs, serve vulnerable users, and modernise outdated legacy systems by integrating disparate data sources.
How we can help
Meet complex customer needs and serve your vulnerable users
Modernise legacy systems and integrate disparate data
Prevent fraud, enhance early detection and build secure platforms
Deliver seamless and secure digital identity solutions
Meet complex customer needs and serve your vulnerable users
Customers have increasing expectations for sophisticated digital experiences—and protecting vulnerable users is crucial. Failure to shape your services with this in mind can lead to:
- Increased fraud or exploitation of vulnerable customers
- Failure to meet regulatory requirements such as
- Consumer Duty
- Low levels of customer trust, adoption, and satisfaction
- Poor digital interactions with your service and loss of market share
Design with empathy:
UCD-led experience design to uncover customer needs and pain points and deliver exceptional results.
Build a single view with data:
Identify vulnerable customers at scale, process millions of data-matching requests per day for a comprehensive view.
Surpass regulations and boost trust:
In a highly regulated and secure environment we help you design, build and advocate for your customers.
GAMSTOP
“We were looking at enhancing the service for the consumer and having met the team at Hippo, we were impressed by both their expert knowledge of data as well as their wide cross section of experience.”
Fiona Palmer, CEO
Modernise legacy systems and integrate disparate data
We take the complexity out of your data landscape, reducing cost and risk, while enhancing agility. Outdated infrastructure and disparate, poorly governed data sets can hold you back from delivering modern financial services to your customers. These factors can result in:
- High costs to maintain outdated technologies
- Increased cyber security risks and lack of resilience
- Inability to integrate new systems and data across financial services
- Duplicate efforts with data scattered across systems
- Lack of agility when responding to changing customer needs
Discovery and mapping:
Through comprehensive data discovery, we capture your key data sources and identify opportunities for unification.
Seamlessly integrate disparate data feeds:
By redeploying your systems into modern integrated environments at scale.
Embed Agile software development:
So you can collaborate, adapt and iterate new solutions quickly and efficiently.
ENGIE
When faced with multiple complex data sources and formats, quality and validation gaps and the need to integrate high-volume data for enhanced commercial decision making, ENGIE spoke to Hippo.
The Hippo solution
- Comprehensive discovery to map data landscape and identify bottlenecks.
- Analysis of data feeds to identify quality issues and validate challenges across multiple vendors.
- Developed custom ETL processes combining existing patterns with newly architected data pipelines.
- Consolidated multiple complex data sources into an AWS data lake, for scalable daily ingestion
- Single source of truth for enhanced financial reporting and actionable insights through Power BI
Prevent fraud, enhance early detection and build secure by design platforms
We protect your customers, assets and your reputation through best in class cyber security operations. The security and integrity of your critical assets is non-negotiable. As our world become increasingly digitally interconnected, advanced security monitoring, risk management and regulatory compliance are essential. Failure to adapt can lead to:
- Vulnerable services at risk of cyber attacks and fraud
- Increased costs to maintain regulatory compliance
- Financial and reputational damage
- Potential loss of customers
Embed security by design:
We harness a holistic service design approach to your platforms to embed security considerations and features from inception.
Manage threats with security governance:
We help you align with security frameworks and benchmark against key standards.
Build a security culture:
We can help to enhance your organisation’s cyber expertise and skills, and build a proactive approach to security.
Deliver seamless and secure digital identity solutions
We take the burden off customers and help you build services that balance experience and security. Creating a low friction experience for financial customers enhances engagement, nurtures affinity with your digital products, and builds a more secure financial ecosystem. Failure to put users at the center of your digital services can lead to:
- Poor decision making and technology choices
- Difficult to navigate user experience
- Increased time to onboard new customers
- Lack of compliance with KYC and AML regulations
- Security and privacy vulnerabilities
Onboard customers with scale and pace:
Our user-centred approach helps you focus on user needs to significantly reduce time and resources to onboard new customers.
Implement robust authentication:
Navigate complexity and regulation through stronger customer authentication and verification measures by design.
Balance user needs with security:
Tailored user journeys create a seamless experience but without some friction, the service cannot be secure, we help you find the balance.
NHS login
“Hippo’s strong focus and aptitude in designing for and meeting the needs of our users has enabled the NHS to deliver a single simple login for all.”
Melissa Ruscoe, Programme Head
Our experts are ready to support your ambitions
Whether you have a clear brief or are just starting to explore a new idea, we can help you find the best path forward.
Our team is ready to support you through:
- Explore your requirements: Let's discuss your high-level ideas to identify and shape the key requirements for your project.
- Workshops and discovery: We'll collaborate with you to define the scope and vision, ensuring a clear and shared understanding from the start.
- Maturity assessments: We can help you understand your current capabilities, pinpointing areas for improvement and future growth.