User researcher

We are looking for experienced user researchers to join the team. You can be based in the North West, the Midlands, or in London. Please note that this is not a market research role.

Level Intermediate
Type Permanent
Location Various

What you will do

  • Work in an agile, collaborative, multidisciplinary team
  • Provide insights on the user’s behaviour, motivations and end goals that will inform the design decisions made throughout the project’s progress
  • Understand the strategic objectives of your client and how the insights will help them
  • Work to a high level of ethical and professional standards
  • Negotiate with the project team to ensure that user research makes a valuable contribution to a project and that user insights are acted upon
  • Support usability evaluation sessions in the laboratory or remotely
  • Use a range of tools to collect data, and write usability reports supported by the evidence, such as video, graphs, tables and pictures
  • Build great relationships with your team and stakeholders
  • Run workshops with your team and with stakeholders
  • Advocate for user-centred design
  • Work with the hippo research community to share best practice to ensure high standards

Skills and experience that you need

You will need to:
  • Have experience of defining research questions and objectives
  • Have experience of using different methods to achieve insights (both qualitative and quantitative) for example sampling, questionnaire design and analysis, interviews, ethnographic observations, facilitating workshops, focus groups and other types of group discussion, and managing stakeholder engagement sessions
  • Have experience of designing your research and proposals, ensuring the research design closely maps to the research objectives
  • Understand user centred design principles and practices
  • Enjoy working collaboratively with your team and experts
  • Be comfortable working in rapid sprint cycles
  • Be happy to sell the benefits of user research to people who aren’t familiar with the discipline
  • Have a positive “can do” attitude
  • Have great consultancy skills, caring about your client’s needs and motivations
  • Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve their product or service after you leave
It would be great if you also have:
  • Experience of working in an agile workplace
  • Experience of working in the public sector

User research

at hippo

User researchers help the team to learn about the people who will use the product or service.

They provide user insights that inform the design decisions made throughout the process. This helps the team to design and build a product or service that works well for all users

Find out more

What makes us great

Relaxed, friendly
working environment

Performance based bonus scheme

Competitive salary

25 days holiday

High spec equipment including phone

Office dogs

Annual trip away

Generous training and development budget

Monthly socials

Head office next to
Leeds train station

Pension scheme

Bar and cafe in Leeds head office