I am really excited to have Liam as our guest blogger, an English Language student, he brought some fresh thinking to a joint piece of work we did on language in design and delivery. We will be sharing more of these insights but first he shares his experience.
I really should start at the beginning. But, before I do so, let me introduce myself. I’m a student attending a West Yorkshire university. I won’t say which but if you want a hint, it currently has a football team in the Premier League (sorry Leeds). If, however, you happen to be reading this from sometime in the future then all I can say is things may have changed. Wasn’t it, Doc Brown who said, ‘your future isn’t written yet.’
So, I have been attached to the Hippo Herd for a while. In fact, I’m currently on a work placement. The degree I am studying is English Language with Creative Writing. The placement is part of a second-year module called ‘English in the Workplace.’
There are a few other things you should know. Firstly, I still classify music as Singles or LP’s remember those? Two, I have an aversion to online banking. Three i routinely avoid self-service tills; especially those in Supermarkets. If you ever meet me, I’ll explain it over a beer.
You may have gathered from these snippets that I am a little older than your regular student. On the plus side I use computers, have an I-Pad and stream movies more than I used to. The point is I’m not a complete stranger to technology.
Ok, so Liz Whitefield hears about all of this and suggests that it might be worth rebooting me – fairly non-violently of course.
She is working on a presentation which is about language and how, potentially, it gets in the way of project delivery. Maybe I can contribute a different perspective. It sounds challenging so we decide to dive in and go for it. To break me in gently I come in for a number of design sessions to give feedback on a project at early stages. Before I know it, I’m introduced to an alternative digital vocabulary. Terms like FUEL. DevOps, Lean and Agile. I find out that some of these things even have their own manifestos. Swiftly I find myself using cloud-based tools such as Trello (I thought maybe it was a new ice-cream) and being invited to video hang outs. My initial concern; is my technology up to the challenge, quickly fades away. Our destination is the Service North conference in Manchester which takes place on 1stNovember 2018.
So, research, ideas and theories all get brainstormed. Post-it notes adorn kitchen walls and cupboards and, gradually, it all comes together.
The conference is largely concerned with SIAM* (I thought this was the country we now call Burma). The day arrives, slides have been sorted and we’ve done a run through. Liz has been scheduled on the afternoon slot. She speaks for forty-five minutes armed only with an i-pad.
The presentation goes down a storm. We have interaction with the audience, we pose questions and make everyone think about what they say, Surely a good result. There was even a lightbulb moment but that’s another story…
* SIAM stands for Service Integration and Management and is an IT methodology for managing multiple supplier relationships in an outsourced world. You can learn more about SIAM by downloading the free SIAM Foundation BOK from Scopism here
Think of Amazon. We order with one click with no thought to the huge infrastructure of technology and IT services, logistics, retail businesses and other stakeholders that sit behind that one click. These complex relationships need to be managed effectively or the end user, us as a customer does not receive the service we expect.
Service North is an annual SIAM focused conference held in the North of England with delegates from around the world learning about best practice, automation, successful implementation and more.