We design people-centred services that meet the intended outcomes of our clients.
We work with our clients by becoming part of the team, usually on site.
We work to deliver personalised customer experiences, improving relationships between organisations and their customers.
Our approach integrates lean user-centred experience design with Agile delivery and DevOps.
This allows us to consistently deliver meaningful transformation.
Hippo was founded by a designer and people-centred design is at the core of everything we do.
We deliver products and services based on hard evidence.
We apply rigour to our methodologies to ensure that we are designing and building what works for people.
We get the job done.
We are pragmatic and work to solve problems for our clients.
Exploring the use of empathy maps when challenged with researching a service which has many user groups.
Why a growing number of service design teams are spending a long time in stuck in Discovery, and how to avoid it.