Embrace Agile & User Centered Design for better Identity Services

Hippo Digital founding partner, Adam Lewis, presented to IDM 2015 on how to use Agile delivery and user-centred design to improve Identity and Access Management (IAM) services in large enterprises.

At IDM 2013,¬†Adam outlined the challenge ahead in replacing the NHS’s existing IAM service.

After the successful delivery of the new NHS Care Identity Service, built from the ground up using digital service design approaches, Adam returned to provide an update and to outline how being agile and user-centred supported the delivery of a radically optimised service.