Conduct initial research

Some initial research is vital and should include users and other stakeholders in the organisation. Remember, the aim is to identify valid hypotheses and to test these as quickly as possible. At this stage, the goal isn’t a long and glossy research report, it is to inform the process just enough to develop a problem statement to test.

Some of the most useful approaches you can consider using at this stage include:

User and stakeholder interviews

Contextual enquiry

Cognitive walkthrough

Heuristic analysis