On the 18th April Hippo Digital are throwing open our doors to help a local charity solve a digital challenge, in a single day, drawing on the expertise of our in house service design team, and the wider digital community of Leeds and the surrounding area
From taking an initial problem statement, through collaborative iterative user research and design we hope to create a real life tangible service to help a local charity.
Ideas and knowledge shared on the day will include:
User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. Acting as the voice of the user. By speaking to users and testing what the team creates you’ll gain a strong understanding of your users and help the team validate their assumptions.
User Experience (UX) design is the process used to determine what the experience will be like to improve customer satisfaction through the utility, ease of use, and pleasure provided in the interaction. UX encompasses the entire user’s end to end interactions, generating positive emotions when a user interacts with a product or service. It’s about working with users and delivering services
Service Design takes the work done by UR and UX (among others) and looks at the entire big big picture, end to end but also front to back. The frontstage which the user sees and interacts with, but also the backstage, hidden processes and services which support the user journey. Good services should reflect what the user wants to do and don’t require a working internal knowledge.
If you are a designer, researcher, front or back-end developer, analyst or enthusiast then this event is for you!
To be involved in the day you will need to bring a laptop, power cables, converters (if you have them) and, of course, your enthusiasm we will supply the rest!
Kidz Klub Leeds provides fun and safe activities that help children discover positive aspirations for themselves and their communities. Kidz Klub is about being part of communities and meeting people where they are at. Their work creates strong relationships that nurture children’s self-belief, social skills and sense of boundaries.