User researcher Katharine Johnson has been with us just over a month. Read how she’s finding life as a Hippo
I became a UX Practitioner over two years ago, after completing my degree in Sociology. After a research-heavy degree, I wanted a role that would allow me to continue to do this, and therefore UX seemed like the perfect segway into the world of work.
When I first landed my role as a UX Practitioner I had no idea what UX actually was.
I quickly learnt my role was all about improving the user experience of products, and I worked mainly with private sector companies helping them improve their current services, as well as launch new ones.
This provided me with experience in the travel and leisure industry, e-commerce, finance and gaming sector, and it has offered me invaluable insight into how these organisations work and tailor their products to their customers.
I have spoken to many different users, all with their own individual needs, and this has opened my eyes to the fact that no two users are the same, and there is much to consider in service design that will really solve a problem. Even problems the organisation may not realise they have yet!
I made the decision to leave my role as a UX practitioner and take the next step in my career with Hippo Digital, which involves working as part of an Agile, multidisciplinary team.
This was a big change for me, coming from an environment of pure User Researchers. I now get the chance to see how members of the wider project team work, and how my work as a User Researcher influences them and contributes to the wider team.
Working as part of a multidisciplinary team now allows me to deliver work in a truly agile way, iterating after each sprint to improve the service we are designing for the public.
Hippo Digital believe in digital first strategy, people first design, which as a User Researcher is something that is really important to me.
One of the best things about being a User Researcher is understanding how someone may use a product or service, and then finding out how you can improve that to help them achieve their goals.
One of the perks of working for Hippo Digital is that you get the opportunity to work on a variety of different projects, and have the freedom to move around, therefore getting to meet lots of different users and understand their individual needs.
At the moment I’m working at NHS Digital, learning all about healthcare and how new products and services for the public are researched and designed.
After working in the private sector for so long, it’s a nice change to see how work happens in the public sector, and the passion everyone has for the projects they are working on. Particularly working in an Agile way has allowed me to see the benefits this methodology has to productivity and delivery within the team.
After being a part of the Hippo herd for a month now I can clearly see they are experts at what they do, and truly believe in making user-centred products and services, and therefore I can’t wait to see what the future holds for this Hippo.