Interested in UX and wondering how you could move down that career path? Our newest recruit Rose tells her story about how she became a user researcher with us at Hippo
So, two and a half years ago I started my career as a UX practitioner after completing my undergraduate degree in Psychology at the University of York. I’ve always been fascinated by human behaviour and really getting to grips with why we interact or behave in a particular way.
Second to this, empathising with people and helping individuals is a passion of mine. Therefore, starting off as a UX practitioner went hand in hand to understand how individuals interact with a product or service, and then taking this feedback to ultimately make this a better user experience for everyone.
It’s been an amazing experience to have worked on many different projects (mainly in the private sector) for clients within the ecommerce, travel & leisure, finance and gaming sectors. The wide range of projects I’ve had the chance to work on also means I’ve had the opportunity to speak to many different users, all with their own individual needs.
After progressing to a Lead UX practitioner and working alongside other UX practitioners on various research projects, I felt the next step to my career and personal development would be to work as a User researcher within a multidisciplinary team. This means collaborating with Product owners, UX designers, Business Analysts and many other roles, enabling me to really get stuck into researching and refining a product for users in an iterative cycle.
And this is where I found Hippo Digital.
Working in the public sector in an iterative way, and following agile methodologies is something that I’ve been aware of but haven’t had the chance to be a part of. I recognise the benefits that agile has to a product team and the importance of producing something of value, with a people first approach.
Hippo Digital are strongly focused on designing and implementing the right digital service, which is something that is important to me.
One of the key motivators for me when conducting user research is to understand why a service may be of value to the user, and how it can help them achieve their goals and change their lives for the better.
Even though it’s bittersweet leaving and moving onto the next chapter, I’m excited to work on some really great services, supported by the Hippo Digital team. They’re built up of experts in service design, agile delivery, digital identity and user centred design (and are genuinely lovely people too!).